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GFL Recruitment Private Limited

Technical Support Executive

Date Posted : 22nd Jun 2022
13 applicant(s)
Mid-Level (4 to 6 years)
Rs. 500000 INR -Rs.600000 INR (PA)
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Job Description :-

Goregaon Location

Nature of Job: onsite

Work Experience: 3-5 years relevant experience

Mandate Tech Skills: SQL & Linux

  • Taking ownership of customer issues reported and seeing problems through to resolution
  • Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues
  • Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Research and identify solutions to software and server issues
  • Diagnose and troubleshoot technical issues
  • Ask customers targeted questions to quickly understand the root of the problem
  • Monitor transactions within agreed time limits
  • Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
  • Properly escalate unresolved issues to appropriate internal teams
  • Provide prompt and accurate feedback to customers
  • Refer to internal database or external resources to provide accurate tech solutions
  • Ensure all issues are properly logged
  • Prioritize and manage several open issues at one time
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting
  • Prepare accurate and timely reports
  • Document technical knowledge in the form of notes and manuals

Education/Experience :-

  • Good Spoken & Written Communication
  • Root Cause Analysis
  • Should have handled product support in a technical capacity

Salary Offered Upto :- 6Lpa