Roles and Responsibilities
- Responsible for making outbound calls and regular follow up on leads assigned.
- Build a strong relationship / trust with customers by understanding the customer requirements and suggesting the right product to the customers.
- Selling Membership packages over the phone and achieve the targeted sales numbers & value, set quality parameters.
- Explaining the product features in detail and how to use the packages.
- Understand the Customer requirements, encourage them to upgrade / renew the matrimony packages.
- Address all the issues / grievances of customers and provide the right customer experience.
- Capture the insights from customer interactions and share it with the internal team.
- Strictly adhere to the process requirements
Skill and Competencies required
- Customer Orientation
- Communication - Oral , Written & Listening skills
- Telemarketing / Selling Skills
MAIL ID- firstname.lastname@example.org