job description:- Job Function Operations
Experience 6 months Exp or Fresher
Job Type Full Time
Position Title : Customer Success Associate
Industry: CRM/Call Centers/BPO/ITES
Location Gurgaon, India
Salary As per Industry standards
Working days 6 days
PURPOSE OF POSITION
Candidate will be responsible to handle the queries and complaints from Regional Language Speaking customers.
PRIMARY DUTIES AND RESPONSIBILITIES
· Understanding of Inbound Call Handling.
· Identify and assess customers’ needs to achieve satisfaction
· Build sustainable relationships and trust with customer accounts through open and interactive communication
· Provide accurate, valid and complete information by using the right methods/tools
· Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
· Keep records of customer interactions, process customer accounts and file documents
· Follow communication procedures, guidelines and policies
· Average English Communication.
· Should be Average on English understanding where is able to hold the conversation and Should be Fluent with the particular Language applying for (Malayalam/Bengali/Marathi/Kannada/Punjabi/Gujarati)
· Candidate should be within 20 Kms from Office Location/Even if relocated.
· Immediate Joiners only.
· Graduate/Undergraduate both will work. (Pursuing Not Allowed)