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Technocruitx Universal Services Pvt. Ltd.

International BPO

Date Posted : 22nd Sep 2022
9 applicant(s)
Junior (1 to 3 years)
Ahmedabad
Full-Time
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Job Description

Responsibilities



  • Handle many inbound and outbound calls to customers and clients.
  • Identify the needs of customers, resolve issues, and provide solutions.
  • Upsell other products wherever possible.
  • Ensure you follow the customer service script provided by the company for uniformity.
  • Also, be well-read on company policies and the website for FAQs or policy related answers.
  • Maintain good customer relations.
  • Meet personal targets and work towards meeting team targets.
  • Maintain records of the conversations with the customer and analyze the data.
  • Write and submit timely reports on performance, targets, and customer queries.