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Technocruitx Universal Services Pvt. Ltd.

Patient Calling

Date Posted : 21st Sep 2022
1 applicant(s)
Junior (1 to 3 years)
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Job Description

Roles and Responsibilities

  • Answer high-level calls from patients and provider's office.
  • Make outbound calls to referring doctors, patients and insurance companies to get updated information on patient accounts.
  • Respond to RCM voice mail and e-mail in a timely manner.
  • Communicate effectively with various departments within Revenue Cycle Management.
  • Research explanation of benefits ( EOBs) and/or denials in the system to assist patients and explain benefits.
  • Update billing system with updated patient demographic information.

Desired Candidate Profile

  • Excellent written and verbal communication skills
  • Proficient with MS office and the ability to navigate multiple platforms
  • Ability to learn Revenue Cycle Management workflows related to patient communication
  • Strong customer service skills with the ability to resolve patient concerns
  • Demonstrate soft skills to enhance patient's experience
  • US/UK call center /BPO experience preferred