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sysotel.ai

Reservations Specialist (Only Female)

Date Posted : 23rd Nov 2022
2 applicant(s)
Junior (1 to 3 years)
Bangalore
Rs. 100000 INR -Rs.400000 INR (PA)
Full-Time
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Job Description
GDS
Reservations
Hotel Booking
front office
Property Management
extranet
hotel

Responsibilities for reservations Executive 

  • Processes reservation requests from clients as per the hotel's requirements. 
  • Know the type of rooms available, their location, and their layout. 
  • Handles daily correspondence.  
  • Take calls to assist client needs with reservations including modifications and cancellations. 
  • To maximize revenue via up-selling. 
  • To deal with calls and email inquiries. 
  • To accurately file all information regarding reservations and past bookings. 
  • To post advanced deposits to individual reservations and do a deposit audit. 
  • When requested send confirmation of reservations. 
  • To do the correspondence for the following day’s bookings to adhere to the checklist and ensure complete accuracy. 

Qualifications for a reservations Executive 

  • Must possess professional telephone etiquette and have an excellent command of the English language 
  • Must be able to analyze client situations and make suggestions.  
  • Demonstrates clear and effective verbal and written skills for the purpose of obtaining and conveying information to clients, technicians, management, and team members producing reports. 
  • Relevant qualification, preferably a College/University degree in Tourism. 
  • Able to work rapidly and accurately. 
  • Articulate communication, both written and verbal.