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Synergy Resource Solutions

Customer Service Agent

Date Posted : 3rd Aug 2022
17 applicant(s)
Junior (1 to 3 years)
Ahmedabad
Full-Time
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Greetings from Synergy Resource Solutions, a leading HR Consultancy Firm. 

 

Our client a leading company multi-specialized digital support agency based out in Ahmedabad. 

 Job Position – Customer Service Agent 

Experience: 2+ years 

Gender – Female only 

CTC – Best in industry 

Job Timings – 9.30am to 6.30pm 

 

Responsibilities:  

 

  • Maintaining a positive, empathetic and professional attitude toward customers at all times 
  • Following company policies effectively and communicating with customers in a professional and effective manner  
  • Responding promptly to customer inquiries using the tools and dialog scripts and templates provided.  
  • Communicating with customers through various channels that are designed to be fast, effective, and efficient. 
  • Acknowledging and resolving customer complaints and escalating them only when necessary 
  • Learning and knowing our products and services so that you can answer questions in an orderly and timely fashion 
  • Processing orders, forms, applications, and requests from clients and working with the technical team to have them executed properly  
  • Keeping records of customer interactions, transactions, comments and complaints 
  • Maintaining communication with customers on the company software and keeping all records of all information within the company software and ecosystem 
  • Communicating and coordinating with colleagues as necessary 
  • Providing feedback on the efficiency of the customer service process 
  • Ensure customer satisfaction and provide professional customer support 
  • Go the extra mile to engage customers and make sure they are satisfied and appreciate them.  
  • Work with customer service manager to ensure proper customer service is being delivered.

Requirements:  

  • University/college degree is an asset 
  • Proficiency in English 
  • Proven customer support experience or experience as a Client Service Representative 
  • Strong phone contact handling skills and active listening 
  • Familiarity with CRM systems and practices 
  • Ability to multitask, prioritize, and manage time effectively 
  • Customer orientation and ability to adapt/respond to different types of characters 
  • Excellent communication and presentation skills 

 

Benefits: 

  • Flexible working hours 
  • Alternative Saturdays off and all Sundays off 
  • Widow Insurance after completion of probation period. 
  • Twice increment in a year 

 

Employment benefits: 

  • Birthday – Amazon voucher Rs 200 
  • Marriage - Amazon voucher Rs 10000 
  • New born baby - Amazon voucher Rs 10000 

 

If interested, Kindly send updated CV at recruitment.synergy2@gmail.com