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RR Staffing & HR Services

Customer Support Executive

Date Posted : 22nd Sep 2022
2 applicant(s)
Junior (1 to 3 years)
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Job Description

Call Support Executive

We are looking for a Call Support Executive who will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

 What you will do:

●      Manage inbound and outbound calls in a timely manner.

●      Follow communication “scripts” when handling different topics.

●      Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.

●      Build sustainable relationships and engage customers by taking the extra mile.

●      Keep records of all conversations in our call center database in a comprehensible way.

●      Meet personal/team qualitative and quantitative targets.

●      Work collaboratively with the Customer Success team, Account Management team and Product Specialist team to resolve all customer related queries.

In a nut shell all the above attributes are trainable, we are looking for resources who can communicate decently in the English language.

Currently we are hiring for multiple premium processes. Salary range for these processes is as below:

Premium International process: Salary up to 25k (Non-Voice International process, with very good command over English)

Premium Process: Salary from 12k to 20k. (Depending on their communication and experience)

Semi Premium Process: Salary 10K (English communication)