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RELIANT CREDITS INDIA LIMITED

Customer Care Executive

Date Posted : 22nd Nov 2022
17 applicant(s)
Fresher (0 to 1 years)
Ernakulam
Full-Time
Banking
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Job Description
Language
Presentations
Communication

Tele Calling And Business Development


  • Managing a team of representatives offering customer support.
  • Overseeing the customer service process.
  • Resolving customer complaints brought to your attention.
  • Creating policies and procedures.
  • Planning the training and standardization of service delivery.
  • Selecting and hiring new staff.
  • Monitoring the work of individual representatives and of the team.
  • Conducting quality assurance surveys with customers and providing feedback to the staff.
  • Possessing excellent product knowledge to enhance customer support.
  • Maintaining a pleasant working environment for your team.