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Reckons Resource Solutions

Sr. Engineer – Production Support (L2)

Date Posted : 2nd Aug 2022
5 applicant(s)
Mid-Level (4 to 6 years)
Navi Mumbai
Rs. 500000 INR -Rs.700000 INR (PA)
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#Urgently Required 

We, Reckons Resource Solutions, based in Mumbai and Navi Mumbai, We offer solutions to our clients by adding value to their business. We provide recruitment services in all sectors. Currently, we are looking following positions for our Client is in Production Support.

Job Description

Role and Responsibilities:-

  Daily operational activities for Projects.

  Monitoring all servers and transactions.

  Complete issue reporting and tracking till closure in ticketing tool.

  Ensuring Minimum escalations form clients and within the organization.

  Meeting all SLA requirements

  Complete ownership of L1 and L2 support

  Understanding the functioning of the system.

  Collaborating with other verticals.

  To check/Analyze the transactions and logs and device settlements.

  To track down issues and raise the same in issue management tool.

  To support operational daily mails, chats and calls from clients, stakeholders.

  To help operational process documentation.

  To have operational manual work get automated.

  Support an DR / drill activities from an application services standpoint.

  SMS template configurations or update in product configurations

  Supporting any process audits raised by Bank.


Preferred Skills & Knowledge

 Experience in ATM/Prepaid transaction switching technology.

 Good Understanding on Payment & Card Domain

 Basic knowledge in relational database, Linux, UNIX, Java, C++

 Independent and proactive

 Good verbal and written communication skills

 Data presentation skills

Qualifications and Education Details Graduation in B. Sc or BE in IT or Computers Ready to work at Client location, Mumbai ITIL certified will be preferred.

Client Location:- Belapur and Vikroli