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Quess Corp Limited

Customer Care Executive

Date Posted : 22nd Sep 2022
36 applicant(s)
Junior (1 to 3 years)
Greater Noida
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Job Description

Desired candidate profile  

  • 2-3 years’ Experience in international BPO / Domestic BPO, specifically in a Voice, Backend and Email Handling process  
  • Handle customer issues, escalation calls and coordinate with different functions, case management  
  • Good communication (written and verbal) and comprehension skills in English  
  • Willing to work in 24/7 environment  
  • If the candidate is under graduate/ drop out with 1 year of voice process experience - then the profiles can be shared. The candidate should not be appearing for any exams up to next 6 months.
  • This is a night shift profile. So, make sure the candidate is available for Night shift. 
  • The candidate should have voice process experience in international or domestic market
  • This is a contractual role for 6 months. Based on the performance during this 3 – 6 months, the further role would be decided. 
  • Open to work on Indian Holidays and weekend shifts 


Job description 

  • Responsible for calling insurance companies in US to analyse the claims and follow up on outstanding Account Receivable (AR)  
  • Capable to capturing denials  
  • Appeal to insurances for pending claims  
  • End to End knowledge of RCM (revenue cycle management) process  


Team: Please set the expectation with the team that BU need Voice Call Centre Experience folks with healthcare industry knowledge.