Currently accepting applicants
P
Placement Hub

Customer Support Executive

Date Posted : 22nd Sep 2022
10 applicant(s)
Junior (1 to 3 years)
Faridabad
Rs. 100000 INR -Rs.370000 INR (PA)
Full-Time
Visit Website
Share via   
Job Description

Customer Support Executive Responsibilities:


  • Managing a team of representatives offering customer support.
  • Overseeing the customer service process.
  • Resolving customer complaints brought to your attention.
  • Creating policies and procedures.
  • Planning the training and standardization of service delivery.
  • Selecting and hiring new staff.
  • Monitoring the work of individual representatives and of the team.
  • Conducting quality assurance surveys with customers and providing feedback to the staff.
  • Possessing excellent product knowledge to enhance customer support.
  • Maintaining a pleasant working environment for your team.


Customer Support Executive Requirements:


  • A bachelor’s degree in administration or a related field.
  • A minimum of 3 years experience.
  • Excellent interpersonal and written and oral communication skills.
  • Ability to lead a team.
  • Knowledge of CRM systems.
  • Computer skills.
  • Knowledge of mediation and conflict resolution techniques is preferable.