We are searching for a candidate with voice processing skills who has worked as a telecaller. The applicant must have excellent communication abilities in at least one language (native). SSC is the bare minimum need for rural candidates and intermediate for urban ones. Preferable is experience working for a health insurance organisation.
· Timely management of a lot of incoming and outgoing calls
· Adhering to call centre "scripts" when dealing with various topics
· Determining the demands of consumers, clarifying information, researching every problem, and offering solutions
• Take advantage of opportunities to upsell products when they present themselves
• Manage a high volume of inbound and outbound calls in a timely manner
• Follow communication "scripts" when handling various topics
• Identify customers' needs, clarify information, research every problem, and provide solutions and/or alternatives
• Build lasting relationships and engage customers by going above and beyond
• Maintain clear records of every conversation in our call centre database. Attend educational seminars frequently to advance your knowledge and performance. Meet your individual and team's qualitative and quantitative goals.
· Prior customer service experience; a history of exceeding quotas; strong phone and verbal communication abilities; and active listening
· Experience with CRM systems and procedures
· Attention to the needs of customers and tolerance of various personality types
· Capability to prioritise tasks, multitask, and successfully manage time
· Candidates with a high school diploma and a second degree.
· Experience of at least two years is necessary.