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Hexaware Technologies

Team Leader Operations

Date Posted : 16th Jun 2022
9 applicant(s)
Mid-Level (4 to 6 years)
Navi Mumbai
Rs. 350000 INR -Rs.500000 INR (PA)
Full-Time
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Experience • Desirable Experience – 2 to 3 years of experience in BPO / Call Center. • Should have experience in handling teams Inbound • Should have prior experience of handling voice process • Responsible for meeting the SLA targets • Excellent real time management skills • Ensure schedule adherence and create an encouraging team environment.

Outbound • Should ensure that the daily targets are met to avoid escalations • Set clear team goals • Excellent real time management skills • Ensure schedule adherence and create an encouraging team environment Sales • Should have prior experience of handling Sales process • Drive sales within the team to meet deadlines • Develops strategies to promote team performance to meet the sales targets/goal

• Excellent real time management skills • Ensure schedule adherence and create an encouraging team environment. Language • English and Hindi • Indian Regional Language basis mission Requirement