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Futurezone Placement services

Customer Care Executive

Date Posted : 22nd Sep 2022
4 applicant(s)
Junior (1 to 3 years)
Bangalore
Rs. 270000 INR -Rs.10000000 INR (PA)
Full-Time
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Job Description

Customer Care Executive

To assist the customers in solving queries related to feedback, requests, complaints etc. Ensuring timely and professional responses to all the queries, requests & complaints received enabling satisfaction of the customer

Note- Excellent Communication in English and Hindi is mandate

Job Location – Bengaluru – EVT Campus

Recruitment:


  • Candidate should have excellent communication skills in English.
  • Job location will be Bangalore Only
  • Fresher/Experience
  • Graduates only.
  • 5.5 days Working days with Rotation shifts.

· SalarySlab: 18K to 23K CTC

KEY SKILLS:

“Customer Service Representative” must have outstanding verbal, written and listening skills (English) Understands details of several functions to provide quality service & carefully write/type messages to ensure professional tone


  • Assist customers via Voice , call
  • Excellent communication skills in English
  • Basic Knowledge of Customer Service
  • Good comprehension skills
  • Analytical & Probing skills
  • Open to 24/7 environment

JOB DESCRIPTION:


  • Need to respond to customer via Voice , Call
  • Handle queries and complaints of customers
  • Transaction handling Services, Problem Solving Efficiency
  • Numerical Ability, High level of accuracy
  • Energetic, friendly and approachable individuals who that understand the importance of great customer service
  • Responsible to deliver high quality and productivity results that meet the identified targets
  • Ability handle tough situation with customer
  • Strong ability to multitask and take fast decisions independently
  • Maintains composure and patience with customers
  • Correctly follow and implement different quality standards/definition documents

Salary: 23K CTC