Voice Process

Job Description:

Consists of two processes which are inbound voice process and Outbound Voice process.

Inbound Voice Process

This is the process when customers call the BPO to inquire about a product or service they need. When a customer calls the BPO, they are automatically transferred to an agent who will answer their questions or help them find the desired product or service.

Outbound Voice Process

In the outbound job process, an agent needs to make a call to the customers. An agent generally adopts this process to gain the attention of the customers to sell a product or service.

Requirements:

1. Excellent communication skills required and fluent in English, Hindi & Marathi
2. No Mother Tongue Influence
3. Both side cab facility available
4. Location : Gurgaon Sector 32 and Moti nagar

Interview Process : 

HR round 

Language test

Aptitude test 

Ops Round 

Client round