Currently accepting applicants
Capital Placement Services Gurgaon Delhi Noida Manesar Bawal Neemrana Bhiwadi Sohna Road

Call Center Supervisor

Date Posted : 5th Aug 2022
17 applicant(s)
Junior (1 to 3 years)
Gurugram
Rs. 120000 INR -Rs.240000 INR (PA)
Full-Time
Visit Website
Share via   

Responsibilities

  • Assist in the formulation of targets for individuals and teams
  • Hire and onboard new employees
  • Answer questions from staff and provide guidance and feedback
  • Anticipate escalation and take over calls when needed
  • Devise ways to optimize procedures and keep staff motivated
  • Measure performance with key metrics such as call abandonment, calls waiting etc.
  • Ensure adherence to policies for attendance, established procedures etc.
  • Keep management informed on issues and problems
  • Prepare monthly/annual results and performance reports

Requirements and skills

  • Proven experience as call center supervisor or similar supervisory position
  • Experience in customer service is essential
  • Proficient in English; Good knowledge of additional languages will be a definite plus
  • Working knowledge of MS Office
  • Tech savvy with knowledge of telephone equipment and relevant computer programs
  • Knowledge of performance evaluation procedures
  • Outstanding communication and negotiation abilities
  • A results-oriented approach
  • Excellent organizational and leadership skills
  • Ability to work under pressure

Roster Timetable

30%Calling

70%Email Communication