Job Description –Learning and Development
Key Responsibilities:
- Create and execute learning strategies and programs & training.
- Evaluate individual and organizational development needs.
- Implement various learning methods companywide (e.g., coaching, job-shadowing,
- online training, etc.)
- Design and deliver e-learning courses, workshops, and other training
- Assess the success of development plans and help employees make the most of
- learning opportunities
- Help managers develop their team members through career pathing
- Track budgets and negotiate contracts
- Hire and oversee Training and L&D Specialists
- Organize meetings with management before preparing course materials to ensure a
- detailed understanding of training subjects and processes
- Continually research methods and techniques in workplace training and remain up to
- date on developments within the industry and competitors
- Collect information from senior management and other departments regarding how
- well employees retain the information and use the concepts learned during the
- training courses
- Administer tests after the completion of training courses to determine the
- effectiveness of training strategies
- Create printed and instructional materials to be distributed during training
- Actively seek current training methods and best practices to facilitate training
- employees
- Conduct regular meetings with senior management to identify subjects be addressed
- or areas in need of additional instruction
- Create internal marketing materials to be distributed throughout the company to
- announce training programs and details
- Requirements:
- Proven experience as an L&D Manager, Training Manager, or similar
- Current knowledge of effective learning and development methods
- Familiarity with e-learning platforms and practices
- Ability to build rapport with employees and vendors
- Experience analyzing company needs, lesson planning, development, and
- implementation
- Bachelor's degree in Education or Human Resources field is preferred
- Strong understanding of business goals and standards for customer service
- Ability to communicate effectively with senior management and other departments
- Experience developing yearly training plans and materials for all departments
- throughout the company
- Ability to effectively organize and manage multiple training initiatives simultaneously
- Proficient in MS Office and Learning Management Systems (LMS)
- Good communication and negotiation skills; sharp business acumen.