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Aspigile solution

Sr Support Engineer

Date Posted : 21st Sep 2022
4 applicant(s)
Senior (7 to 10 years)
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Job Description

• Providing technical support to clients by identifying and resolving hardware or software issues

• Monitoring network activity and identifying performance issues that may need to be addressed by IT support staff

• Coordinating and participating in team meetings to discuss new technology initiatives

• Installing, configuring, and troubleshooting computer hardware components such as processors, memory, and hard drives

• Analyzing data from logs and other sources to identify and resolve problems with computer networks or applications

• Designing or updating computer networks or operating systems to improve performance or functionality

• Maintaining documentation of all actions taken during the troubleshooting process

• Determining the cause of problems and suggesting solutions for problems related to computer hardware or software

• Developing plans for disaster recovery in case of system failure or data corruption

• Work closely with all levels of customer and external engineers and management on the most complex problems

• Prioritize workload and advance technical problems where appropriate to the next level of expertise

• Effectively prioritize and manage personal list of outstanding customer queries

• Utilize ticketing system to track all support calls

• Manage workload efficiently while being able to resolve time-critical situations professionally

• Analyze business requirements for applications and customer deliverables

• While providing production support should be involved working closely with development team to develop, design solutions

• Based on in depth analysis of the requirements design, develop and deploy high performance and scalable applications in the area of TV and entertainment guidance

• Provide in depth technical support to Production applications to ensure timely deliveries to customers in accordance with Service Level Agreements

• Participate in On Call Application Production Support based on rotation

• Familiarity with C# / C++ programming experience required.

We will be having a drive this Friday from 10am to 1pm. Interested candidates kindly share your resumes.