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Aimlay Pvt. Ltd

CRM

Date Posted : 22nd Sep 2022
6 applicant(s)
Junior (1 to 3 years)
Delhi
Full-Time
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Job Description

Job description:


  • Interact with customers and make follow-up calls in order to collect the amounts due and Upselling.
  • Building and maintaining a relationship with the existing clients.
  • Engage, Retain and Upsell existing customer accounts by delivering great customer experiences.
  • Call existing customers and establish buying cycles, customer needs and create a customer supplier relationship.
  • Timely payment & collections from the customers
  • Interaction with customers Emails & over the phone.
  • Process payments and refunds
  • Increasing the company's sales by upselling its services.
  • Resolve billing and customer credit issues
  • Update account status records and collection efforts
  • Updating the existing customers on the ongoing projects.
  • Coordinating with Sales Team & Accounts Team regularly with regards to payment and work status.

Required Candidate profile


  • A candidate from B2B experience is preferred. (Not mandate)
  • Proven experience as a CRM Executive/Sr. Executive, BDM, Customer Success or Collection Specialist role
  • Knowledge of billing procedures and collection techniques
  • Working knowledge of MS Office and databases
  • Patience and ability to manage stress
  • Excellent communication skills (written and oral)
  • Skilled in negotiation
  • Problem-solving skills
  • Bachelors degree

Job Type: Full-time

Salary: Up to ₹30,000.00 per month

Benefits:


  • Cell phone reimbursement
  • Internet reimbursement
  • Leave encashment
  • Paid time off
  • Provident Fund

Schedule:


  • Morning shift

Supplemental pay types:


  • Quarterly bonus

COVID-19 considerations:

Yes

Application Question(s):


  • Comfortable for Rohini Sec-24 Location?

Experience:


  • CRM: 3 years (Required)

Language:


  • English (Required)