Role: Team Lead - Customer Care (Female) - Travel and Tourism

Experience Required : 3+ year

Notice Period: Immediate - 30 Days

Job type: Permanent

Location: Okhla Phase 2, Delhi

DAILY AND WEEKLY RESPONSIBILITIES:

 Plan and sell transportations, accommodations, insurances and other travel services.

 Cooperate with client to determine their needs and advise them appropriate destination, modes of transportations, travel dates, costs and accommodations.

 Provide relevant information’s and publications (guides, local customs, map, regulations, events etc...) to travelers.

 Book transportation, make hotel reservations and collect payments.

 Use promotional techniques and prepare promotional materials to sell itinerary tour packages.

 Deal with occurring travel problems, complaints or refunds.

 Attend travel seminars to remain updated with tourism trends.

 Enter data into our software and maintain client files.

 Network with tour operator.

 Maintain statistical and financial records

 Meet profit and sales targets.

SKILLS AND QUALIFICATIONS REQUIRED:

 Degree in Hospitality, Travel, Tourism, Business or relevant field.

 Minimum three years’ experience in concerned field.

 Sound knowledge of domestic and international travel trends.

 Ability to interact, communicate and negotiate effectively.

 Ability to interact, communicate and negotiate effectively.

 Fluency in English, Strong sales skills and commercial awareness.