Role: CUSTOMER CARE EXECUTIVE (Female) - Travel and Tourism

Experience Required : 1 + years

Notice Period: Immediate - 15 Days

Job type: Permanent

Location: New Delhi

JOB DESCRIPTION:

We are looking for an expert/talented Customer Care Executive, who is passionate about traveling.

OBJECTIVE OF THIS ROLE:

You will manage travel requirements made for business or holiday and you will provide tourism related services and package tours on behalf of our suppliers. The goal is to keep our clients satisfied and loyal for future services.

DAILY AND WEEKLY RESPONSIBILITIES:

 Plan and sell transportations, accommodations, insurances and other travel services.

 Cooperate with client to determine their needs and advise them appropriate destination, modes of transportations, travel dates, costs and accommodations.

 Provide relevant information’s and publications (guides, local customs, map, regulations, events etc...) to travelers.

 Book transportation, make hotel reservations and collect payments.

 Use promotional techniques and prepare promotional materials to sell itinerary tour packages.

 Deal with occurring travel problems, complaints or refunds.

 Attend travel seminars to remain updated with tourism trends.

 Enter data into our software and maintain client files.

 Network with tour operator.

 Maintain statistical and financial records

 Meet profit and sales targets.

SKILLS AND QUALIFICATIONS REQUIRED:

 Degree in Hospitality, Travel, Tourism, Business or relevant field.

 Minimum two years’ experience in concerned field.

 Sound knowledge of domestic and international travel trends.

 Ability to interact, communicate and negotiate effectively.

 Ability to interact, communicate and negotiate effectively.

 Fluency in English, Strong sales skills and commercial awareness.