Company Overview

Job Hub Hr is a leading recruitment agency headquartered in Bangalore, specializing in staffing, recruitment, and job consultancy services. With an employee base of 11-50, the company is a prominent player in the Indian staffing and recruitment ecosystem. It combines intelligent technology and talented people to meet organizational needs effectively. For more details, visit Job Hub Hr.

Job Overview

We are seeking a Junior CRM Real Estate Post Sales professional for a full-time position based in Chennai. Ideal candidates will have up to 3 years of experience within the real estate industry, especially in post-sales support and customer relationship management.

Qualifications and Skills

• Proven experience in customer relationship management to enhance client satisfaction and retention.
• Strong knowledge of the real estate industry practices and post-sales processes.
• Must be proficient in handling real estate post-sales tasks including documentation and follow-up (Mandatory skill).
• Excellent verbal and written communication abilities to convey clear and concise messages.
• Demonstrated problem-solving skills to address client queries and challenges efficiently.
• Experience in post-sales real estate activities and interacting with various stakeholders (Mandatory skill).
• Ability to manage time effectively and prioritize tasks to meet deadlines in a dynamic work environment.
• Strong interpersonal skills to build and maintain professional relationships with clients and team members.

Roles and Responsibilities

• Manage the post-sale relationship between the customer and the company, ensuring high satisfaction.
• Handle client inquiries and resolve concerns swiftly and professionally to maintain client trust.
• Coordinate with cross-functional teams to ensure smooth operations in the post-sales process.
• Maintain and update customer records and project status to keep all stakeholders informed.
• Prepare post-sale documentation for clients, ensuring accuracy and compliance with regulations.
• Identify opportunities for process improvements to enhance post-sale services and procedures.
• Support the sales team by providing valuable insights and client feedback for continuous service improvement.
• Conduct follow-up communications with clients to gather feedback and generate client loyalty.