JOB PROFILE

• We are looking for a Receptionist to manage our front desk on a daily basis and to perform a variety of administrative and clerical tasks.

RESPONSIBILITIES

• Greet and welcome guests as soon as they arrive at the office.
• Direct visitors to the appropriate person and office.
• Answer, screen and forward incoming phone calls.
• Ensure reception area is tidy and presentable, with all necessary stationery and material (eg. pens, forms and brochures).
• Provide basic and accurate information in-person and via phone/email Receive, sort and distribute daily mail/deliveries.
• Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges).
• Update calendars and schedule meetings.
• Arrange travel and accommodations, and prepare vouchers.
• Keep updated records of office expenses and costs.
• Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing.
• Coordinating internal and external events.
• Managing office inventory such as stationery, equipment and furniture.
• Overseeing office services like cleaners and maintenance service
• providers.
• Assisting the HR team with recruitment, onboarding and termination processes.

REQUIREMENTS

• Proven work experience as a Receptionist, Front Office Representative or similar role.
• Proficiency in Microsoft Office Suite
• Hands-on experience with office equipment (e.g. fax machines and printers)
• Professional attitude and appearance
• Solid written and verbal communication skills
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• Multitasking and time-management skills, with the ability to prioritize tasks
• Customer service attitude
• High school degree; additional certification in Office Management is a plus

QUALIFICATIONS

• High school diploma or GED
• Associate or bachelor’s degree in communications or business
• Familiarity with multi-line telephone systems
• Prior experience with Microsoft Office and typing