WiFi Operations Lead

Job Title: Wi-Fi Operations Lead

Job Location: Mumbai

Experience Level: 7 to 10 years

Job Summary:

We are seeking an experienced Wi-Fi Operations Lead to oversee and manage the day-to-day operations of Wi-Fi services. The ideal candidate will have hands-on expertise in WLAN configuration, 802.11 standards, and experience with network monitoring and ticketing tools. This role focuses on ensuring optimal Wi-Fi performance, reliability, and customer satisfaction.

Key Responsibilities:

• Manage and lead Wi-Fi operations to ensure high availability and performance of services.
• Configure and troubleshoot WLAN systems based on 802.11 standards.
• Oversee ticketing and incident management using tools such as ServiceNow and HPSM.
• Monitor network performance using industry-standard network monitoring and management tools.
• Ensure compliance with organizational and industry standards for Wi-Fi services.
• Provide timely resolution of Wi-Fi-related incidents and issues to maintain high customer satisfaction.
• Collaborate with cross-functional teams for upgrades, patches, and enhancements to Wi-Fi infrastructure.

Qualifications and Skills:

• Educational Background: Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
• Certifications: CWNA, CWNP, CCNA, CCNP, or other relevant network certifications.
• Technical Expertise:
• Strong knowledge of WLAN configuration and 802.11 standards.
• Familiarity with ticketing tools such as ServiceNow and HPSM.
• Hands-on experience with network monitoring and management tools.
• Strong analytical and problem-solving skills.
• Excellent communication and leadership abilities.

Preferred Skills:

• Prior experience in leading WiFi operations in a large-scale enterprise environment.
• Knowledge of emerging technologies and trends in WiFi and networking.
• Proficiency in troubleshooting and root-cause analysis for network issues.

What We Offer:

• Competitive salary and benefits package.
• Opportunity to work in a collaborative and innovative environment.
• Career growth opportunities and professional development