Education Qualification

·        Min Graduate from any IT \ Computer Stream, BE or relevant Bachelor’s degree.

Skills

·        Min 2-3 years of Experience

·        ITIL Fundamental Certified, any IT Infrastructure or SDLC certification course or equivalent level of knowledge

·        Monitoring Tool & ticketing tool knowledge

·        Excellent interpersonal relationship and communication / presentation skills

·        Flexible to work in shifts

Job Profile Description:

·        Good oral and written communication skills

·        Expertise in Monitoring tools to monitor various systems (Servers, Network infrastructure, Apps, Databases, etc.,) using diversified tools

·        Good knowledge of Critical Alert Escalation Process/Procedure to respective stakeholders

·        Ensures monitoring alerts and systems events are assessed, prioritized, and managed

• Track Active/repeated alerts till resolution

·        Complete understanding of the ITIL Terminology & Processes

·        Excellent time management and organizational skills, and ability to handle multiple concurrent tasks and projects with minimal supervision

• Analytical skills

·        Comprehensive knowledge of ITSM helpdesk ticketing tool

·        Willing to learn and develop new skills.

·        Flexible and adaptable approach to problem solving.

·        Ability to work on own initiative and ready to accept additional tasks