Role: Enterprise Resident Engineer_L1/L2 Support

Position: Engineer / Sr. Engineer

Experience (in Yrs) - 2-5 years

Contract Duration: 6 Months to 1 year

Attributes

• Understanding of Wi-Fi Network Architecture, Topology.
• Knowledge of Data and IP layer fundamentals.
• Knowledge of MPLS network
• Knowledge of handling large Telecom / ISP Enterprise customer network.
• Knowledge of Wi-Fi Access Points, switches, controllers.
• Understanding for Wi-Fi 802.11 std, security protocols, knowledge of troubleshooting steps.

Key Skill Required

• Able to perform with defined goals and set targets to meet organization objective
• Effectively manages the L1/L2 support at customer location.
• Effectively highlights the customer end issues to customer IT team.
• CCNA is added advantage.
• Able to drive the SR’s resolution as per stipulated timelines with various JIO internal teams.
• Take faster decision and follows company guidelines, procedures and process
• Ability to coordinate with Field Teams and internal teams.

Key Responsibilities

• Ability to work with various internal stake holders and get the SR’s resolved on priority.
• Can able to do the FLT for Wi-Fi Solution with the customer end stake holders.
• Coordinate with internal JIO teams ESOC , ENOC, Field , NHQ teams for faster resolution of fault.
• Reporting of link status – Daily / weekly / monthly wise & ensure to maintain the customer link uptime.
• Constant communication and interaction with customer IT/SPOC for all service related issues/ delivery.
• Can able to do the FLT with the customer end stake holders.
• Open SR’s pendency report should be re-concile on daily basis with customer before flashing to all respective stack owners.
• DC/DR link monitoring and do escalation internally for quick restoration
• Has to handle customer escalation and feedback effectively in time bound manner
• Release the tracker on fault management to customer as well as internal stake holder.
• Work on SLA bound and get the monthly/ Quarterly reports.
• Link monitoring and FT life cycle management on various scenarios.
• Helping Jio team to better stake holder management at Customer end.