Remote Support Engineer L1
Remote Support Engineer L1
636
Applications
Mumbai
Contract-To-Hire
Junior: 1 to 3 years
₹ 1L - ₹ 6L (Per Year)
Posted on Mar 12 2024
Not Accepting Applications
About the Job
Skills
Hardware & OS knowledge
Software application knowledge,
Good Communication
Basic Knowledge of Network
Apple products
MCSE or similar
Job Accountabilities
- First level support to end users based on Knowledge base available
- Provide desktop and Laptop support.
- Basic installation and uninstallation of all desktop applications
- Handling ITSM Tool and Allocating the tickets to the right resolver group
- Providing Support for MAC related calls
- Providing Support for Mobile Device
- Installation of Business-related software
- Ensuring Software Compliance in all the End User Devices
Skills Required (Knowledge and Skills)
- Hardware & OS knowledge
- Software application knowledge,
- ITIL Knowledge
- Good Communication Skills
- Basic Knowledge of Network,
- Apple products
- -MCSE or similar
Key Attributes (Experience and Qualifications)
- B.E in Engineering from a reputed institute. (Information Technology, Computer Science Engineering)
- Preference will be accorded to candidates having completed certifications in MCSA/ MCSE.
About the company
We are the force behind the meteoric rise of Indias leading telecom operator Jio with 400 Million+ customers. In Addition to this we have also powered an exhaustive list of digital apps & services that have delivered functionality, usability, engagement, scale and loyalty. We provide solutions for customers (B2C) and enterprise (B2B). We have an end to end 5G solution consisting of 5G Radio, a com ...Show More
We are the force behind the meteoric rise of Indias leading telecom operator Jio with 400 Million+ customers. In Addition to this we have also powered an exhaustive list of digital apps & services that have delivered functionality, usability, engagement, scale and loyalty. We provide solutions for customers (B2C) and enterprise (B2B). We have an end to end 5G solution consisting of 5G Radio, a complete 5G Core Network, AI/ML ATOM platform for 4G/5G, MANO for cloud CNF orchestration, ACI for cloud infrastructure deployment as well as the Cloud-native OSS Platforms. In addition to these core platforms, we have also created our own cloud-native probing solutions for radio and core networks, simplifying network debugging and not requiring any systems integration with probe providers. To enable a SAAS-based model, JPL has also developed a sophisticated array of BSS solutions. The entire product line is cloud native and can be deployed either on a public cloud or a private cloud. ...Show Less
Industry
Media & Telecommunication...
Company Size
10001+ Employees
Headquarter
Navi Mumbai, Maharashtra
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