
Remote Desktop

Remote Desktop
3
Applications
About the Job
Skills
Job Accountabilities
• First level support to end users based on Knowledge base available
• Provide desktop and Laptop support.
• Basic installation and uninstallation of all desktop applications
• Handling ITSM Tool and allocating the tickets to the right resolver group
• Providing Support for MAC & Windows OS related calls
• Providing Support for Mobile Device (Android & IOS)
• Installation of Business-related software
• Ensuring Software Compliance in all the End User Devices
• Working in Shifts for 24X7 support
Skills Required (Knowledge and Skills)
• Excellent Communication Skills
• Laptop & Desktop Hardware
• Windows Operating System Knowledge
• MAC Operating System Knowledge
• Software application troubleshooting
• ITIL Knowledge
• Good Troubleshooting Skills
• Computer Networking Concepts
Key Attributes (Experience and Qualifications)
• B.E / BTECH in Engineering ( IT, CSE)
• Candidates holding additional, relevant technical certifications will be given preference.
• Experience – 1 to 3 years
About the company
Industry
Media & Telecommunication...
Company Size
10001+ Employees
Headquarter
Navi Mumbai, Maharashtra
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