Job Accountabilities

•             First level support to end users based on Knowledge base available

•             Provide desktop and Laptop support.

•             Basic installation and uninstallation of all desktop applications

•             Handling ITSM Tool and allocating the tickets to the right resolver group

•             Providing Support for MAC & Windows OS related calls

•             Providing Support for Mobile Device (Android & IOS)

•             Installation of Business-related software

•             Ensuring Software Compliance in all the End User Devices

•             Working in Shifts for 24X7 support

Skills Required (Knowledge and Skills)

•             Excellent Communication Skills

•             Laptop & Desktop Hardware

•             Windows Operating System Knowledge

•             MAC Operating System Knowledge

•             Software application troubleshooting

•             ITIL Knowledge

•             Good Troubleshooting Skills

•             Computer Networking Concepts

Key Attributes (Experience and Qualifications)

•             B.E / BTECH in Engineering ( IT, CSE)

•             Candidates holding additional, relevant technical certifications will be given preference.

•             Experience – 1 to 3 years