Job Role: NOC Network Engineer (L1 Monitoring)

The NOC Network Engineer is responsible for providing first-line 24x7 Network Surveillance and Event Management support for the RIL Core Network and associated customer MPLS Networks. This role ensures high-level operational continuity by strictly following RIL's Event, Incident, and Change Management procedures.

Job Accountabilities (Duties and Responsibilities)

·        Work 24x7 shifts to provide continuous Network Surveillance and operational support for advanced IP network services.

·        Perform configuration and technical support for Cisco Routing and Switching equipment.

·        Act as the primary customer point of contact for support requests, handling calls and opening/closing Trouble Tickets and Action Items.

·        Perform network monitoring and troubleshooting to resolve L1/L2 incidents.

·        Adhere strictly to Incident Management, Change Management, and Problem Management procedures.

·        Communicate operational situations, configurations, and technical information effectively and professionally, both electronically and telephonically.

·        Create and update documentation to ensure seamless team communication.

Skills & Experience Required

·        Experience: Minimum 2+ Years of relevant experience.

·        Technical Skills:

o   Expertise in Cisco Routers and Switching Equipment.

o   Experience with Routing Protocols.

o   Knowledge of WAN Circuits and Transport.

o   Strong knowledge of Networking and IP Protocols.

·        Core Competencies:

o   Exceptional Multitasking Skills and strong attention to detail.

o   Excellent Verbal Communication and Presentation Skills.

o   Strong Interpersonal and Team Building Skills.

Key Attributes (Qualifications)

·        Education: BE / Diploma or BSc/MSc IT