Section A – Global Job Profile Key Elements

Technical

·        At least 10 to 15 year’s experience in IT Infrastructure & Application Operations

·        At least 10+ year’s experience in managing complex and large data center Network & Security Operation across Cisco Nexus, Catalyst switches, Routers, DNS, Citrix & F5 Load balancers (either in Telecom or BFSI customer environments)

·        Experience in IT Inventory & CMDB Management in Largescale Enterprise organizations to maintain 100% accurate IT inventory

·        Should understand various technologies used in Data Center Infrastructure (Servers, Operating Systems, Hypervisors, VM, Network, Security devices, DB, Middleware technologies, Cloud, Dockers, Kubernetes, Elastic Search, and other installed software’s along with log path for those technologies) and should know the process, function knowledge from an IT Operation as well as auto discovery of these technologies as part of Inventory Management using COTS / Open source tools.

·        Master in presentation and Microsoft Excel sheet to use various function & Formulas to handle large set of data. 

·        Expert in ITSM Process and knowledge on various ISO & Data center certification standards.

Non-Technical

·        Team Management Skills

·        Excellent communication skills

·        Business Analytical Skills

Section B – Accountabilities and Outcomes/KPIs

·        100% Applications & Network Infra Availability

·        100% Accurate IT Asset Inventory and Reporting

·        100% on time delivery for all new projects as per agreed plan

·        No NCs during Data center Internal & External Audits; Maintain all DC certifications, standards & best practices.

·        100% Compliance on People related metrics (productivity improvement, training, Attrition) & security compliance

·        Number of new initiatives / Automation delivered quarter on Quarter as per agreed plan.

Section C – Educational & Experience Requirements

Education and qualifications / skills and competencies

·        Bachelor’s degree in Engineering or any other equaling

·        MBA preferred

Work experience

·        20+ Years of IT experience with significant years spent on large scale IT Operations in Data center.

Section D

A.     People Management Scope (Range of no. of Direct Reports)

Should have managed 150 to 200 Technical Team members; Should be able to build team’s technical capabilities on the upcoming technologies.

B.     Geography Coverage (Country-wide/ Region-wide / Location-wide / Other)

India