🚀 ITSM Application Support (L1) | Jio | 1-3 Yrs Exp! 🚀

We're hiring a dedicated ITSM L1 Application Support Analyst with 2+ years of experience to ensure the stability of our core business applications.

If you thrive on troubleshooting and hitting SLAs, this role is for you!

📍 Location

[Navi Mumbai, Ghansoli, Maharashtra]

What You'll Be Doing:

Support Core Apps: Provide L1 support for enterprise applications (e.g., Service Manager, OBM, uCMDB).

Alert & Incident Management: Manage, monitor, and resolve incidents and alerts to meet strict SLAs.

Tool Expertise: Utilize and understand our Ticketing tool (Service Manager) workflow.

OS Foundation: Work hands-on with both Linux & Windows OS for installation and troubleshooting.

Maintenance: Perform routine health checks, updates, and configuration tasks.

What We Need:

Experience: Minimum 2+ years in Application Support, with 1+ year total professional experience.

Tech Stack: Experience supporting at least one major enterprise application.

Communication: Strong verbal and written communication skills for documentation and user follow-up.