IT Asset Management Specialist (L1/L2)Department

End User Services / IT Asset Management (HAM)

Experience2 - 5 Years (L1 foundational tasks; L2 advanced execution)EducationDiploma / Any Graduate / Computer Science or related field

Role Overview

The IT Asset Management Specialist is responsible for the end-to-end execution, control, and compliance of all end-user IT assets within the organization. This role encompasses both on-ground operational tasks (L1)—such as allocation, collection, and stock reconciliation—and advanced deployment and strategic control (L2)—such as OS deployment, product evaluation, and audit readiness.

Key Responsibilities

1. Asset Lifecycle Management & Deployment (L1 & L2)

• Manage the allocation and collection of IT assets (laptops, desktops, accessories) for new joiners, replacement cases, and IMAC (Installs, Moves, Adds, Changes) requests.
• Execute asset staging and re-staging, including OS deployment/upgradation (Windows/Mac), imaging coordination, and testing for readiness. (L2)
• Perform Physical Asset Verification (PAV), inactive, and dual asset checks, ensuring warehouse stock accuracy against physical and system inventory. (L1/L2)
• Support product evaluation and NPI (New Product Introduction) cycles, including benchmarking new hardware models. (L2)

2. Documentation, Reporting & Compliance

• Maintain accurate, zero-deviation records of all asset transactions in the ASSET tool.
• Generate daily and weekly MIS reports, utilizing excellent MS Excel skills for documentation and analysis.
• Prepare audit reports and compliance documentation to ensure internal and external audit readiness.
• Assist in E-waste segregation, HDD degaussing, and related compliance activities. (L1)

3. Coordination & Escalation

• Coordinate with users, logistics teams, vendors, and business HR for new joiner projection planning and timely asset fulfilment.
• Provide escalated support to L1 teams for complex IMAC, PAV, and asset tracking issues. (L2)
• Identify operational gaps, troubleshoot asset tracking issues, and recommend process improvements in the asset lifecycle flow. (L2)
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Required Skills & Experience

• Experience: 2–5 years of experience in IT Asset Management, Desktop Support, or IT Operations.
• Technical Proficiency: Strong knowledge of OS Deployment (Windows/Mac), imaging tools, and asset staging processes.
• Asset/Inventory Knowledge: Good understanding of IT hardware (laptops/desktops) and warehouse inventory management principles.
• Analytical Skills: Excellent MS Excel, reporting, documentation, and analytical skills.
• Competencies: Strong coordination, communication skills, and the ability to manage multiple tasks and handle escalations.