Job Description

1. Interact with customers on handset related issues.

2. Troubleshoot handset defects

3. Handle handset related queries

4. Record job entry in Customer Relationship Management portal

5. Upgrade software of handsets

6. Assemble / dismantle smartphones - unibody/duo body

7. Repair handsets by changing screen, speaker, mic, camera etc.

8. Repair handsets by PCB swap, charging connecter replacement etc.

9. Deposit of cash collected through service

10. Verify handsets for exchange

Skills and Competencies

1. Customer Focus,2. Communication skills,3. Problem Solving skills,4. Handset repair skills,5. Knowledge of spares operations,6. Knowledge of CRM Systems

Education Required

10+2 / ITI / Diploma, Certification in Device Care (Preferred)

Experience Required

0 - 4 years