Position Name: Desktop Support Engineer

• Payroll: Quess Corp Ltd
•   Key Attributes (Experience and Qualifications) - BE / B.Tech / B Sc-IT
•   Experience – 1 to 3 yrs

The post holder will provide effective IT assistance across all aspects of the business and will provide support to the IT Manager. The post holder is responsible for supporting and maintaining…

·        Providing Desktop & Laptop support to end users-

·        Providing Level 1 Support for Printer, Email Problems, Office applications etc.

·        Configuring & trouble shooting problem w.r.t Operating System

·        Configuring and Trouble Shooting Handheld devices like Mobile Phones and Tablets

Job Accountabilities (duties and responsibilities).

• ·        Ensuring that all PCs have required patches updated,
• ·        Diagnose and resolve technical issues
• ·        Provide desktop and Laptop support
• ·        Setting up and configuring new laptops and desktops
• ·        Install authorised software to laptops and desktops
• ·        Fault-finding to laptops and desktops
• ·        Completing internal user moves
• ·        Providing support for MAC and PC
• ·        Installing specific softwares, authorized by the company
• ·        Providing Assistance to users during VC & Presentations
• ·        Undertake small to medium-sized IT projects as instructed by the IT Manager (Ex: PC refreshment, OS Upgradation, Software Upgradation, etc..)
• ·        Additional responsibilities as requested by the IT Manager
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• ·        Skills Required (Knowledge and Skills) – Troubleshooting Skills, Windows Operating Systems Knowledge, Computer Networking Concepts

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