Company Overview

Jio is India's leading telecom operator with 400 million+ customers, delivering innovative digital apps and services to both consumers and enterprises. With a comprehensive 5G solution, AI/ML platforms, and state-of-the-art cloud-native infrastructure, Jio redefines connectivity and digital experiences. Discover more at jio.com/platforms.

Job Overview

The Consumption Booking Assistance role at Jio is a mid-level position based in Navi Mumbai. This opportunity offers both part-time and full-time employment options and requires applicants to have between 4 to 6 years of relevant work experience. The role focuses on delivering excellent customer support, managing booking processes, and optimizing operational workflows for enhanced user satisfaction and efficiency.

Qualifications and Skills

• Customer Support (Mandatory skill): Proven experience in handling customer queries, providing clear solutions, and maintaining high satisfaction levels over various communication channels.
• CRM Systems (Mandatory skill): Deep understanding and hands-on experience with CRM tools for efficient data management, tracking, and resolution of customer requests.
• Data Entry (Mandatory skill): Exceptional accuracy and speed in entering, updating, and verifying data related to bookings and customer information to ensure reliability at scale.
• Problem Solving: Strong analytical skills to quickly assess situations, identify challenges, and implement practical solutions that align with company processes.
• Reservation Systems: In-depth experience working with digital reservation systems, ensuring accurate and real-time booking management for seamless operations.
• Process Optimization: Ability to review existing workflows, propose improvements, and implement optimized solutions to streamline the consumption booking process.
• Inventory Management: Familiarity with inventory control practices, ensuring availability and proper tracking of resources required for booking fulfillment.
• Adaptability and Multitasking: Capable of prioritizing and managing multiple tasks simultaneously in a fast-paced environment with attention to detail and responsiveness.

Roles and Responsibilities

• Assist customers and internal teams with consumption booking queries, ensuring quick and accurate resolutions at every touchpoint.
• Maintain up-to-date records of booking requests and consumption data using CRM systems and data entry tools to support operational transparency.
• Coordinate with cross-functional teams to confirm bookings, allocate resources, and verify service availability effectively and efficiently.
• Monitor inventory levels and provide timely updates to prevent shortages or overbooking while maintaining optimal resource utilization.
• Apply problem-solving techniques to address and resolve booking discrepancies or challenges, escalating complex issues when necessary.
• Analyze existing processes and recommend optimization strategies to improve booking lifecycle and customer satisfaction.
• Collaborate on initiatives aimed at enhancing the end-to-end consumption booking experience for both B2C and B2B clients.
• Ensure adherence to company policies, data protection standards, and industry best practices throughout the booking management process.