Company Overview

Jio, a leader in the Media & Telecommunications industry, drives India's foremost telecom operator with a formidable customer base of over 400 million. Our digital prowess extends to robust apps and services across both B2C and B2B landscapes. Specializing in cloud-native telecom solutions, including a comprehensive 5G suite and probing technologies, Jio stands at the forefront of cloud and digital innovation.

Job Overview

The Cloud Operations role is a full-time position based in Guwahati, designed for mid-level professionals. Embark on a dynamic journey with Jio, leveraging your expertise to manage and optimize cloud operations, ensuring robust network infrastructure and seamless service delivery aligned with Jio's innovative telecom solutions.

Qualifications and Skills

• Experience in at least one of the relational database (SQL Server, Oracle, DB2 etc.) preferably running in the cloud.
• Working knowledge of Linux / Windows operating systems
• Working knowledge of Batch scripting, Ansible, PowerShell or Shell Scripting
• Working knowledge across multiple platforms, including on public and private cloud technologies (AWS, GCP, Azure, etc.)
• Experience with middleware technologies like Tomcat, WebLogic, MQ etc.
• Experience with monitoring tools like AppDynamics, Grafana, Prometheus, Apica, Splunk, or equivalent
• Advanced level knowledge in Infrastructure/Application debugging, identifying root cause
• Working knowledge of modern development technologies and tools such Agile, CI/CD, Git, and Jenkins.
• Understanding of Microservices and containerization using Dockers and Kubernetes orchestrations.
• Knowledge of basic programming languages (Java, PERL, Python)

Roles and Responsibilities

• Owns incidents and problems and strives to get to detailed root cause analysis and suggest workarounds and/or solutions for recurring issues.
• Working knowledge of production support role, incident, problem and change management.
• Experience with Service Delivery Model, Technical Problem Resolution, Network & Infrastructure troubleshooting in an Enterprise environment
• Develop proactive monitoring on production infrastructure, servers, databases, distributed batch jobs in partnership with application development team.
• Aggressively responds to service requests from Client facing support teams, Operations, Risk/control partners, etc.
• Support Sustained Resiliency, Disaster Recovery, and High Availability weekend events.
• Troubleshoot technical issues (Java/J2EE, .Net, Cloud etc.) and escalates work appropriately to technology teams and provides technical and creative solutions.
• Coordinate incident management coverage, to ensure appropriate production coverage
• Incident management and technical call facilitation, coordination, and communications during critical outage situations
• Queue management, ticket analysis and interface to impacting lines of business for incident impact analysis via the Production Assurance process.
• Handle day to day issues including daily health checks of applications and processes, working closely with End users and software developers.
• Participates in Root Cause calls and drives actions to resolution with a keen focus on toil reduction.
• Excellence in systems operation, including tasks related to identifying and troubleshooting application issues and issues resolution or escalation. You will also be expected to provide guidance and support to team members.
• Implement continuous process improvement, including but not limited to, policy, procedures, and production monitoring.
• Good to know have Network/infra knowledge.