Company Overview

Isoftronics, an IT services and consulting firm headquartered in Chennai, specializes in delivering technology solutions and expert advice to optimize business operations. With a team of 11-50 dedicated employees, the company is a leader in providing strategic IT guidance and maintaining efficient IT infrastructure. For more information, visit our website.

Job Overview

We are seeking a motivated junior level Telecaller to join our team at Isoftronics in Chennai. This full-time position requires 1 to 3 years of experience in telecalling. The ideal candidate will use their telesales skills along with their proficiency in CRM software to enhance customer relationship management.

Qualifications and Skills

• Must have experience in CRM software to efficiently manage client interactions and data (Mandatory skill).
• Proficient in telesales techniques to effectively engage potential customers and close sales (Mandatory skill).
• Demonstrated ability in customer relationship management to maintain long-term customer satisfaction (Mandatory skill).
• Excellent active listening abilities to understand customer needs and address their inquiries.
• Skill in lead generation to identify and convert potential clients into sales opportunities.
• Experience in cold calling to connect with prospects and introduce our services.
• Data entry accuracy to ensure precise documentation of client information and interactions.
• Proficient in objection handling to overcome client resistance and ensure positive outcomes.

Roles and Responsibilities

• Contact potential or existing customers to inform them about our IT services using telesales techniques.
• Answer questions about the company's offerings and address any customer concerns promptly.
• Maintain and update customer database using CRM software to ensure accurate client information.
• Generate leads by researching potential clients and understanding their business needs.
• Understand customer requirements and pitch suitable solutions to drive sales.
• Handle customer objections using effective communication to maximize conversion rates.
• Work collaboratively with marketing and sales teams to align on strategies and goals.
• Meet daily and monthly performance targets set by the team manager.