Key Responsibilities:

🎓 Student Interaction & Support

Act as the primary point of contact for students during the university application process.

Provide timely updates on application status, deadlines, and documentation requirements.

Guide students through the collection and submission of required documents and application fees.

Schedule and conduct calls or meetings to address student queries and concerns.

🏫 University & Vendor Coordination

Communicate with international university representatives for application status, missing documents, or follow-up.

Coordinate with vendors (such as courier services, translation agencies, payment processors, etc.) to ensure timely task completion.

Track and ensure all university deadlines are met without fail.

📋 Application Processing & Documentation

Maintain accurate records of each student’s progress across multiple university applications.

Ensure timely collection, verification, and submission of all required documents.

Track application fee payments, confirmations, and receipts.

Monitor and manage different application portals or university-specific platforms.

🔄 Follow-up & Time Management

Perform regular follow-ups with students and vendors to ensure all actions are completed on time.

Maintain a structured follow-up schedule to avoid delays and missed deadlines.

Provide weekly or real-time status updates to students and the internal team.

🗂️ Planning & Reporting

Plan daily and weekly workflows to manage multiple applications in parallel.

Prepare reports on application status, pending items, and turnaround times.

Escalate delays or issues to the concerned department when needed.

Required Skills & Qualifications:

Bachelor’s degree in any discipline (preferably in education, administration, or related fields).

Strong communication and interpersonal skills – both written and verbal.

Ability to handle multiple student cases and university requirements in a structured and organized way.

Basic computer proficiency – MS Office, Google Suite, email handling, and CRM usage.

Excellent follow-up and coordination skills.

Good understanding of time-sensitive processes and ability to work under deadlines.

Positive, student-friendly attitude and a problem-solving mindset.