ADVANCE EXCEL MUST.

• Returns Management:
• Oversee the entire returns process, from receiving returned products to processing refunds, exchanges, or repairs. 
• Inventory Control:
• Maintain accurate inventory records, ensuring returned items are properly identified, assessed, and either restocked or disposed of according to company policy. 
• Customer Service:
• Address customer inquiries and concerns related to returns, providing clear and helpful communication. 
• Policy Compliance:
• Ensure all returns processes adhere to company policies and procedures, as well as relevant regulations. 
• Process Improvement:
• Identify areas for improvement in the returns process, implementing strategies to streamline operations and reduce costs. 
• Data Analysis:
• Track and analyze return data to identify trends, assess performance, and make data-driven decisions. 
• Communication:
• Effectively communicate with internal teams (e.g., warehouse, customer service) and external vendors regarding returns. 
• Reverse Logistics:
• Manage the return of defective or damaged items to vendors, ensuring timely and cost-effective returns. 
• Reporting:
• Produce reports and statistics regularly (IN/OUT status report, dead stock report etc) 

Required Skills and Qualifications:

• Customer Service: Excellent communication, problem-solving, and interpersonal skills are essential for interacting with customers and resolving issues.
• Inventory Management: Strong understanding of inventory control principles and procedures.
• Attention to Detail: Accuracy and thoroughness are crucial for managing returns and maintaining accurate records.
• Problem-Solving: Ability to identify and resolve issues related to returns, ensuring a positive customer experience.
• Data Analysis: Ability to analyze data to identify trends and make data-driven decisions.
• Software Proficiency: Familiarity with relevant software systems, such as warehouse management systems (WMS) and customer relationship management (CRM) systems.
• Experience: Previous experience in returns management, warehouse operations, or customer service is highly desirable.
• Education: A bachelor's degree or equivalent experience is often preferred.