• Order Processing and Management:
• Receiving and processing customer orders. 
• Verifying orders and ensuring accuracy. 
• Preparing shipping documents (invoices, packing lists, etc.). 
• Managing and updating sales order information. 
• Scheduling and Dispatch:
• Planning and scheduling deliveries based on customer orders and delivery schedules. 
• Assigning loads and routes to drivers. 
• Monitoring delivery schedules and tracking shipments. 
• Coordinating with drivers and customers to ensure timely and accurate delivery. 
• Inventory Management:
• Checking inventory levels to determine stock availability. 
• Anticipating delivery requirements and placing/expediting orders. 
• Record Keeping and Documentation:
• Maintaining accurate records of shipments, dispatch logs, and billing information. 
• Preparing reports and analysis on dispatch performance. 
• Customer Service and Communication:
• Liaising with customers to address inquiries and resolve issues. 
• Communicating with drivers to provide updates and instructions. 
• Compliance and Safety:
• Ensuring compliance with relevant regulations and procedures. 
• Adhering to safety protocols during the dispatch process. 

Skills and Qualifications:

• Excellent communication and interpersonal skills .
• Strong organizational and time management skills .
• Ability to multitask and prioritize tasks effectively .
• Proficiency in relevant software and systems: (e.g., dispatch software, ERP systems).
• Knowledge of logistics and transportation principles .
• Attention to detail and accuracy .
• Problem-solving and decision-making skills .
• Ability to work under pressure and meet deadlines