Global IT Hardware Maintenance Services for High End Server and Storage Systems.

Inwinteck has started its operations in 2015 and has been growing exponentially in providing On Call / On-Site    break fix support in more than 130 + countries for all your IT Infrastructure maintenance. 

We provide Fulltime or On Call Onsite Certified Technicians to support your clientâs entire Information System requirements from High end Server, Networking, Storage to infrastructure design and consulting services.

With over more than 3500+ qualified technicians spread across 130 countries and in more than 672 cities, we meet our clients SLA easily and ensures highest level of customer satisfaction.

Our operations team is equipped to support almost all locations in the globe 24x7 with minimal response time.  They are backed up with strong IT system of handling and managing tickets and smooth coordination for execution of activities/ projects.

The company is professionally managed by team of help desk executives, vendor management executives, Support Engineers and Operations team. 

Our Top Management team is fully qualified and experienced and carries the vision of excellence in customer service, no downtime, employee health and social well-being for sustainable world.

We appeal to join this and help in creating a place which helps in running all IT assets works smoothly without down time and create healthy, lively and safe community in the world.

Inwinteck Contact Tel :USA +1-973-786-3939 | India : +91-773-806-6969
Skype : Inwinteck
| Email: sales@inwinteck.com |


Company OverviewInwinteck Pvt Ltd, established in 2015, is a leader in global IT hardware maintenance services, specializing in high-end server and storage systems. With a network of over 3500 qualified technicians operating in 130+ countries and 672+ cities, Inwinteck is renowned for providing exceptional on-call and on-site IT infrastructure maintenance services. Headquartered in Mumbai, the company is driven by a vision of excellence in customer service and operational efficiency, ensuring unrivaled customer satisfaction. Job OverviewWe are seeking a Customer Service Specialist to join our team as a fresher. This is a full-time position located in Thane, Mulund, and Airoli. The role involves providing exceptional customer support to ensure smooth IT operations and a seamless customer experience. As a vital member of our customer service team, you will play a crucial role in resolving customer queries and contributing to our mission of maintaining high standards of customer satisfaction. Qualifications and Skills<ul><li>Exceptional communication skills (Mandatory skill) to effectively engage with customers and resolve their queries promptly and professionally.</li><li>Proficient in time management, enabling a quick and organized approach to handling multiple customer inquiries and tasks simultaneously.</li><li>Solid understanding of MS Excel for maintaining records and generating reports as required.</li><li>Proficiency in MS Word for preparing documentation and customer communication.</li><li>Ability to draft clear and concise emails to ensure effective correspondence with customers and internal teams.</li><li>Experience or demonstrated interest in customer support, showcasing a customer-first attitude and desire to assist clients efficiently.</li><li>Strong problem-solving skills to troubleshoot and provide sustainable solutions to customer issues.</li><li>Capacity to work collaboratively within a professional team, supporting team objectives while achieving individual targets.</li></ul> Roles and Responsibilities<ul><li>Serve as the first point of contact for customers, ensuring a high level of service and satisfaction during their interaction with Inwinteck.</li><li>Manage and resolve customer inquiries and complaints efficiently, providing accurate information and solutions.</li><li>Maintain up-to-date records of customer interactions, issues, and resolutions in the company's database.</li><li>Assist in the preparation and dissemination of customer reports, utilizing tools such as MS Excel and MS Word.</li><li>Collaborate with internal teams, including support engineers and operations staff, to coordinate service delivery and maximize customer satisfaction.</li><li>Identify opportunities for process improvement and contribute to projects aimed at enhancing the customer service experience.</li><li>Educate customers about the suite of services offered by Inwinteck and advise on solutions that best meet their needs.</li><li>Support management in implementing customer service policies and procedures to drive service excellence.</li></ul> Experience: 1 year to 2 yearsWorking Days: 5 days (Rotational Shift)

IT VENDOR MANAGEMENT EXECUTIVE Job descriptionDesignation: IT Help Desk/ Vendor Management ExecutiveJob description:Soft skills/experience<ul><li>Working knowledge of Microsoft Word and Excel.</li><li>A clear and professional telephone manner.</li><li>Good written and oral communication</li><li>Fluent English Communication</li><li>Good co-ordination skills</li><li>Respond quickly and efficiently to incoming telephone and email in line with client service levels</li><li>Move In-Move Out management and Vendor Management.</li><li>Tracking the customer's queries until it got rectified.</li><li>Following engineer for closure</li><li>Communicating with clients and customers about their experience with our service.</li><li>Identifying vendors providing manpower support for our business calls</li></ul>Qualification: Any GraduationExperience:<ul><li>Fresher</li><li>0-1 years of experience in finding resources globally to service our client as per SLA in IT support.</li></ul>Gender: Female/MaleShift: Day (Rotational Week Off)

Company OverviewInwinteck Pvt Ltd, established in 2015, provides global IT hardware maintenance services for high-end server and storage systems. Our company has grown exponentially, offering on-call and on-site support in over 130 countries. We specialize in various IT infrastructure maintenance, including high-end servers, networking, and consulting services. Our dedicated team of over 3500 qualified technicians ensures minimal response time and high customer satisfaction rates across 672 cities. Our headquarters are located in Mumbai, and we operate 24/7 globally to meet our clients' needs. Job OverviewWe seek a fresher to join our Back Office Operations team at Inwinteck Pvt Ltd. The position is based in Thane and is full-time. The ideal candidate will possess excellent communication skills, attention to detail, and email drafting abilities. This role is perfect for individuals with 0 to 1 years of work experience looking to start their careers in a dynamic environment. Qualifications and Skills<ul><li>Excellent communication skills for interacting with internal teams and external vendors (Mandatory skill)</li><li>Keen attention to detail to ensure accuracy in all tasks and processes (Mandatory skill)</li><li>Proficiency in drafting professional emails for effective communication (Mandatory skill)</li><li>Strong record-keeping abilities to maintain accurate documentation</li><li>Effective time management skills to prioritize and handle multiple tasks efficiently</li><li>Strong organizational skills to maintain a structured and orderly work environment</li><li>Problem-solving skills to address and resolve issues promptly</li><li>Proficiency in Microsoft Excel for data entry and report generation</li></ul> Roles and Responsibilities<ul><li>Manage and handle all back-office operations, ensuring smooth workflow</li><li>Maintain and update records and documents with high accuracy</li><li>Assist in drafting and sending professional emails</li><li>Coordinate with internal teams and external vendors as required</li><li>Ensure timely and effective communication of information</li><li>Support senior staff with administrative tasks and projects</li><li>Assist in data entry and generation of reports using Microsoft Excel</li></ul> Experience: 1 to 1 year.Location: Thane (candidate from Thane will be preferable).Notice Period: Immediate or 1st Oct Joining

Company OverviewInwinteck Pvt Ltd, established in 2015, specializes in global IT hardware maintenance services for high-end server and storage systems. We provide full-time or on-call onsite certified technicians to support client IT infrastructure needs in over 195 countries, ensuring top-level customer satisfaction and minimal response times. Our professional team is equipped to handle all locations worldwide 24x7. Job OverviewWe are seeking an Operation Executive to join our dynamic team at Inwinteck Pvt Ltd. This full-time position is located in Thane and is suitable for freshers with 0 to 1 year of work experience. The ideal candidate will play a critical role in supporting our operational tasks and ensuring smooth execution of various activities and projects. Qualifications and Skills<ul><li>Strong communication skills to effectively collaborate with team members and clients (Mandatory skill)</li><li>Keen attention to detail to ensure accuracy and quality in all tasks (Mandatory skill)</li><li>Ability to work well in a team-oriented environment, contributing positively to team dynamics (Mandatory skill)</li><li>Effective time management skills to prioritize tasks and meet deadlines</li><li>Problem-solving skills to address and resolve operational issues efficiently</li><li>Organizational skills to manage multiple tasks and projects simultaneously</li><li>Analytical thinking to evaluate processes and suggest improvements</li><li>Adaptability to adjust to changing situations and requirements in a fast-paced environment</li></ul> Roles and Responsibilities<ul><li>Assist in the coordination of daily operations to ensure timely and efficient service delivery</li><li>Manage and track operational activities through the company's IT ticketing system</li><li>Maintain communication with clients to provide updates and resolve any service issues</li><li>Support vendor management executives in coordinating with third-party service providers</li><li>Monitor and report metrics related to service level agreements (SLAs) and customer satisfaction</li><li>Ensure compliance with company policies and procedures to maintain operational standards</li><li>Participate in team meetings and contribute to the development of process improvement initiatives</li><li>Assist in administrative tasks related to the operations department</li></ul>

Company OverviewInwinteck Pvt Ltd is a global IT hardware maintenance services provider specializing in high-end server and storage systems. Established in 2015, the company offers on-call/on-site break-fix support in over 130 countries, with a team of qualified technicians ensuring customer satisfaction and seamless IT infrastructure maintenance. Job OverviewCustomer Support role at Inwinteck Pvt Ltd is a full-time position based in Thane, ideal for freshers with 0 to 1 year of experience. The company has 11-50 employees and emphasizes qualities such as excellent communication skills, problem-solving abilities, empathy, and adaptability. Qualifications and Skills<ul><li>Excellent communication skills</li><li>Problem-solving abilities</li><li>Empathy</li><li>Patience</li><li>Product knowledge</li><li>Time management</li><li>Adaptability</li><li>Conflict resolution</li></ul> Roles and Responsibilities<ul><li>Provide efficient and courteous customer support via various communication channels</li><li>Resolve customer inquiries and issues in a timely and professional manner</li><li>Demonstrate empathy and patience while assisting customers with their queries</li><li>Effectively manage time to handle multiple customer support tasks simultaneously</li><li>Utilize product knowledge to address customer concerns and provide accurate information</li><li>Adapt to different customer personalities and situations to ensure a positive customer experience</li><li>Resolve conflicts or escalations with diplomacy and professionalism.</li></ul> Note: Rotational shifts including night shift with 5days working and rotational off.