Company Overview

INVESTIN REALITY LLP is a leading company in the real estate industry, headquartered in Mumbai. With a dedicated team of over 60 experts, our mission is to provide clients with strategic property advice and represent exclusive marketing rights with selected developers. We offer comprehensive market research to keep clients informed about current real estate trends. Our commitment is to excellence in service and insights.

Job Overview

We are seeking a Junior Guest Relations Specialist for our Mumbai Suburban location. This is a full-time position focused on enhancing customer satisfaction through efficient and personalized service. The role involves managing client relations, understanding customer needs, and resolving any issues to ensure a seamless experience.

Qualifications and Skills

• Proven experience with customer relationship management systems to manage client data and interactions efficiently (Mandatory skill).
• Cultural sensitivity to effectively engage with diverse clientele and tailor communication accordingly (Mandatory skill).
• Excellent problem-solving skills to address and resolve client concerns swiftly and effectively (Mandatory skill).
• Proficient in conflict resolution to handle client disputes professionally and maintain positive relationships.
• Strong multilingual communication abilities to cater to a diverse client base, ensuring clear and effective exchanges.
• Ability to adapt quickly to changes and think on your feet to deliver the best customer service.
• Attention to detail in terms of managing bookings, client preferences, and special requests.
• Empathetic attitude towards clients to understand their needs and provide personalized service.

Roles and Responsibilities

• Build and maintain strong client relationships through regular communication and exceptional service.
• Address client inquiries, issues, and complaints in a timely and professional manner.
• Coordinate with other departments to ensure seamless service and meet client expectations.
• Gather client feedback to enhance service quality and improve customer satisfaction.
• Manage client accounts and records using CRM systems for streamlined service delivery.
• Assist in organizing client events and meetings to foster relationships and promote company services.
• Provide clients with up-to-date information on real estate market trends as part of their service package.
• Act as a company representative to uphold the brand image, resolving any issues that may arise.