Company Overview

INVESTIN REALITY LLP is a dynamic real estate company headquartered in Mumbai, renowned for offering expert advice in property selection and strategic partnerships in exclusive marketing rights. With a team of over 60 experts, the firm excels in current market research, ensuring superior insights into real estate trends. More information can be found at investinreality.com.

Job Overview

We are seeking a motivated and professional Front Desk Receptionist to join our team in the Mumbai Suburban area. As a full-time junior position, this role requires substantial interaction with clients and team members. The ideal candidate will have between 1 to 3 years of relevant experience and will be essential in creating a welcoming environment for clients and visitors.

Qualifications and Skills

• Proficiency in Microsoft Office Suite for managing schedules, emails, and documentation efficiently.
• Familiarity with handling multiline phone systems to direct calls and messages appropriately.
• Exceptional interpersonal communication skills to engage with clients and staff effectively.
• Customer Service (Mandatory skill): Ability to maintain a high standard of customer focus in a busy environment.
• Data Entry (Mandatory skill): Competence in accurately inputting and managing information as required.
• Conflict Resolution (Mandatory skill): Skill in managing and resolving any client or internal disputes that may arise.
• Attention to detail to ensure all client requests and documentation are handled accurately and professionally.
• Ability to multitask and prioritize tasks to handle a variety of responsibilities simultaneously.

Roles and Responsibilities

• Welcome all clients, visitors, and staff at the front desk and ensure a positive first impression.
• Manage and redirect incoming calls on a multiline phone system, ensuring all inquiries are addressed promptly.
• Schedule appointments and meetings effectively, coordinating with team members as necessary.
• Maintain a clean and organized reception area, along with proper office supplies inventory.
• Perform accurate data entry tasks and maintain relevant databases or documentation.
• Assist in administrative tasks as required, supporting the team with day-to-day operations.
• Efficiently resolve client grievances and ensure high-quality customer service is upheld.
• Implement and enforce office policies and company procedures to maintain a structured work environment.