Collection Specialist- (All LOB)

Overview:

Astra Business Services Pvt Ltd at Our Noida centre of excellence is a top player in the international BPO category. This well-known establishment acts as a one-stop destination servicing customers. Over the course of its journey, this business has established a firm foothold in its industry since 2004. The belief that customer satisfaction is as important as their products and services have helped this establishment garner a vast base of customers, which continues to grow by the day.

The business employs individuals that are dedicated towards their respective roles and put in a lot of effort to achieve the common vision and larger goals of the company. In the near future, the business aims to expand its line of products and services to cater a larger client base. Our Noida, India establishment occupies a prominent location in Noida Sector 63. It is known to provide top service in the following categories: BPO.

Job Summary:

A US Debt collection representative is a professional who is responsible for resolving overdue bills and collecting payments from those who owe. They must ensure that they keep their employer's assets safe while also making sure those responsible for unpaid bills are contacted immediately. We are searching for a polite, professional US Debt Collection experience call centre Agents to represent our 3rd Party line of business. We are looking to hire experienced collectors who may handle a high volume of outbound and inbound calls and should seek to create a positive experience for each caller.

Our professional collection representatives work on behalf of some of the largest and most well-known clients in the world to collect on past due accounts. You’ll be responsible for corresponding with our customers to manage accounts at all stages of collections.

Responsibilities:

• Make outbound calls to customers in order to collect past due bills
• Meet department productivity and quality standards
• Ability to handle high volume calls
• Strive to achieve a first-call resolution in order to collect the outstanding bill
• Ability to apply independent judgment to handle all aspects of collection process.
• Responsible for corresponding with customers

Requirements:

• 1 or more years of Call Center experience required.
• Excellent negotiation skills & Communication Skills
• Good Thought process
• Experience: 6 months plus in any international BPO
• Ability to work over weekends
• Ability to multitask.
• Ready to work from office
• Ready to commute self

Education Requirements:

High school diploma, G.E.D