Amazon Connect – Developer

Responsibilities:

- Working in project teams designing, building and maintaining Amazon Connect within infrastructure to provide 

  strong business solutions.

- Working in tandem with engineering team to identify & implement the most optimal cloud-based solutions.

- Managing cloud environments in accordance with company security guidelines.

- Ability to communicate with clients on a business level and translate their needs into technical solutions

- Managing software evaluations for cloud migrations for customer service channels

- Employing exceptional problem-solving skills, with the ability to see and resolve issues before escalations.

- Experience collaborating across multiple functional and/or technical teams to deliver an Agile-based project

- Setting up pilots and POC for solution evaluations and further migration to production

- Providing digital experience, business automation solutions using AI/Client as well as contact center technologies

Basic Qualifications

- Must have experience in delivering Lambda functions, especially in context of external service integrations

- Experienced IVR developer with 2+ years of relevant experience in Amazon connect

- Should have experience building both contact and chat flows in AWS connect

- 3 years of IT Experience in customer service technologies including contact center cloud-based products,

  solution design and implementation.

- Experience building integrations across WFM, CRM (Salesforce, ServiceNow, Zendesk), Unified Communications,

- Working knowledge of popular communications protocols and APIs such as WebRTC and SIP

- 1+ years of customer-facing experience, preferably in the enterprise space

- Experience developing solutions and passion for getting hands dirty with code/scripting preferably in python and  

 good to have knowledge in any of these programming languages Node.js, java, c#, .NET)

-Having knowledge in other IVR such as Genesys, Avaya etc. and the migration to Amazon connect is an added advantage

Required Skills:

Amazon Connect, Contact Flow Design, Lambda Integration, Lex chatbot and Voicebot Integration, Call Center Routing, AWS, Lambda, Step Functions, LEX, Polly, Transcribe, S3, Dynamo, Athena, Kinesis, Cloud Watch, Cloud Forma, Contact Lens. Amazon Q, Bedrock.

Preferred Qualifications

 - a bachelor’s degree in computer science, engineering

- Contact centre knowledge and experience, including understanding of call flows, routing and queues, contact

 centre reporting and management.

Knowledge and/or experience in one or more of the following:

- Serve as a subject matter expert and trusted advisor on AWS, specifically Amazon Connect and associated services

- Deploying and debugging cloud initiatives as needed in accordance with best practices throughout the development lifecycle.