Customer Service Assistant

38

Applications

Kerala
Full-Time
Junior: 1 to 3 years
12K - 25K (Per Month)
Posted on Apr 24 2023

About the Job

Skills

Software Development
Customer Relationship Management (CRM)
Communication
Technical Support

We are looking for a Customer Relations Executive to join our IT company. The ideal candidate will have technical skills in software development and be responsible for managing customer relationships, providing technical support, and ensuring customer satisfaction.

Responsibilities:

  • Build and maintain strong relationships with customers by providing exceptional customer service
  • Follow up Enquiries, Send Proposals & Follow ups
  • Act as the primary point of contact for customer inquiries and support requests
  • Manage and resolve customer issues in a timely and efficient manner
  • Provide technical support to customers on software development related issues
  • Work closely with the software development team to identify and resolve customer issues
  • Gather customer feedback and communicate it to the software development team to improve the product
  • Monitor and track customer satisfaction levels
  • Conduct customer training sessions and webinars
  • Identify potential sales opportunities and collaborate with the sales team to increase revenue

Requirements:

  • Bachelor's degree in Computer Science or related field
  • 2+ years of experience in customer relations, technical support, or software development
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Experience with customer relationship management (CRM) software is a plus

We welcome female candidates to apply for this position. If you have a passion for technology and providing exceptional customer service, we encourage you to submit your application.

About the company

Intertoons is a quality Custom Web application development team for Ecommerce , magento , Wordpress, online marketing, digital marketing, inbound marketing, Server Solutions and so on. Authentically from the onset, we the entire team of Intertoons are highly professional and concentrated upon dispensing the first-class services and warmly accepting the challenges of ambitious upcoming ventures in ...Show More

Industry

Software Development

Company Size

11-50 Employees

Headquarter

Ernakulam

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