A H International Private Limited is seeking a proactive and detail-oriented CRM Executive to manage and enhance client relationships, oversee billing activities, and support day-to-day customer service operations. The ideal candidate will have strong communication skills, proficiency in MS Excel, and a customer-first mindset.

Key Responsibilities:

• Act as the primary point of contact for existing and new clients, ensuring timely and professional communication.
• Manage and maintain client relationships by addressing queries, providing information, and resolving issues promptly.
• Prepare and maintain accurate records of client communications, contracts, and support requests.
• Handle client onboarding and ensure a smooth transition and training as required.
• Coordinate with internal departments (sales, accounts, logistics) to ensure timely delivery and resolution of client concerns.
• Generate and manage client billing, invoices, and payment follow-ups.
• Create and analyze reports using MS Excel for client accounts, billing status, and service efficiency.
• Assist in the development and implementation of CRM strategies to improve customer retention and satisfaction.

Must have experience in any Industry - E-commerce / Logistics