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Customer support executive

Chennai
Bangalore
Full-Time
Fresher: Less than 1 year
15K - 20K (Per Month)
Posted on Apr 16 2024

About the Job

Skills

Team Leadership
Team managemen
Customer Service
Customer Support
Time Management
Leadership

*Client : Allsec T


*Qualifications and Skills*


• Good communication skills in English and regional languages (Tamil, Telugu, Malayalam, Kannada, Hindi)


• Problem-solving and decision-making abilities


• Ability to multitask and work under pressure


• Good organizational and time management skills


• Customer-oriented mindset and a passion for delivering exceptional service.




*Roles and Responsibilities*


• Provide prompt and efficient customer support via phone, email, and chat


• Assist customers with product or service-related inquiries and issues


• Identify and escalate priority issues to the appropriate team members


• Maintain accurate and up-to-date customer records


• Ensure customer satisfaction by resolving problems in a timely and professional manner


• Collaborate with cross-functional teams to improve customer support processes


• Stay updated on product knowledge and company policies


• Manage and resolve customer complaints or conflicts.

About the company

Info HR Solutions - Your Trusted HR Partner We are a team of experts dedicated to providing you with the best solutions for your Human Resources needs. We are here to be your strategic HR partner, providing tailored solutions to meet your unique workforce needs.

Industry

Business Consulting and S...

Company Size

2-10 Employees

Headquarter

Chennai

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