Job Responsibilities:

• The primary task of a BPO executive is to handle calls from customers or clients and provide them with a solution to their queries.
• He/She must show the willingness to learn new things every time and then.
• Must discuss every matter with its supervisor or team leader to get any issue sorted
• Giving a resolution to the customers or clients should be the whole and sole responsibility.
• Should carry out various other professional services like Business Research, Legal services, Financial Analysis etc.
• Must be very effective in providing customer service by providing resolution to their complicated queries and issues.
• Must efficiently set goals and work on so as to avoid any escalations and maintain the relevancy and quality while providing service to the customers.
• Quick and attentive speaking with the clients.
• Convincing skills/International Tele marketing skills.
• Able to generate leads through cold calling.
• Leads generation towards Sponsors and Exhibitors.
• Lead conversation and successful closing
• Maintaining the Monthly target and achievement report documents.
• Achieving the monthly given revenue target.
• Customer Interaction / Relationship
•  Good communication skills